Contact information

Contacting Ocurél Support

To ensure your request is handled with maximum efficiency, please review our support protocols below. Our team processes inquiries in the order they are received during standard business hours (Monday–Friday, 9:00 AM – 5:00 PM).

Primary Contact Email: hello@ocurel.com

To expedite your request, please include the following in your initial email:

To avoid delays in processing, your email must include the following details. Incomplete submissions will require a follow-up, which may extend your resolution time:

  • Order Number: Found in your original order confirmation email.

  • Full Name: The name used to place the order.

  • Issue Category: State clearly whether this is a Return/Refund Request or a Warranty/Damage Claim.

  • Detailed Description: Provide a brief explanation of why you are contacting us.

  • Supporting Evidence: If reporting a damaged or faulty item, you must attach clear photos or a short video demonstrating the defect.

Important Notes for Customers:

  • Response Time: We aim to respond within 1 business day. Please do not send duplicate emails, as this may reset your position in our queue and delay your response.

  • Ticket Processing: We handle inquiries exclusively via email to ensure a documented trail for both parties. We do not provide phone support for return authorizations.

  • Self-Service: Before contacting us, please ensure you have reviewed this entire Return & Refund Policy to confirm your items are eligible for a return.